Email Tracking

If a user wishes to track opens/clicks in emails for one or more people and they do not use a distribution list, they should CC or BCC: trinity.tracking@mail.veracross.com to log the email on the recipient's person record.

• For Admissions_1 users, the email is logged as an individual event with the event category ADM:Email Sent.

• For Development_1 users, the email is logged as an individual event with the event category DEV:Email Sent.

• For users with other security roles, the email is logged as an individual event with the event category OTHER:Email Sent.

Emails are tracked for any person in Veracross whose Email_1 matches one of the recipient addresses. Emails sent through a distribution list are already logged by default.
Do NOT use the tracking email address when sending email to a distribution list.
Note that you do not need to have distribution list access to track emails with trinity.tracking@mail.veracross.com.